Help
Quick answers first. If yours isn't here, email [email protected].
All apps
How do I get my purchase back on a new phone, or after reinstalling?
Sign in to the same Google account you bought it with, open the app, and tap Restore purchase. In the Calculator and ConvertZilla it's on the bottom line. In The Heist it's at the bottom right of the start screen. In Listening Room it's at the bottom of the screen.
Is this a subscription?
No. Each unlock is one payment and it's yours for good. There are no ads and no account to make.
Does buying one app unlock the others?
No. Each app is bought on its own. In Listening Room, each painting pack is its own purchase.
How do I get a refund?
In the first 48 hours after buying, ask Google Play directly: open play.google.com, go to your order history, and choose Request a refund, or use Google's refund page: support.google.com/googleplay. After 48 hours, email [email protected] with your Google Play order number (it starts with GPA.) and a person will look at it.
I paid but the app is still locked.
Close the app fully and open it again with a signal, then tap Restore purchase. Check that the phone is signed in to the same Google account that paid. If it's still locked, email us your Google Play order number (it starts with GPA.).
Does it work with no signal?
Yes. Once unlocked, the apps open unlocked with no signal. Buying and restoring need a connection.
What do the apps collect?
Nothing you type, convert, play, or paint leaves your phone. Google Play handles payment. A service called RevenueCat keeps the purchase record so Restore works. Full details are on the privacy page: bearcavelabs.com/privacy.
How do I delete my data?
Uninstalling an app clears everything it saved on your phone. To have your purchase record deleted, email [email protected].
Is there an iPhone version?
Not yet. Right now the apps are for Android, on Google Play.
Wasteland Survival Calculator
What's free and what's in the full version?
Free: Food, Water, and Travel. The full version ($5.99, one payment) adds Pantry, Power, Radiation, Barter, Stretch, and Watch.
Where do the calorie needs in Pantry come from?
From the National Academies' 2023 Dietary Reference Intakes for Energy, which use age, sex, weight, height, and how active the person is, with extra for pregnancy and breastfeeding. They're estimates for planning, not medical advice. For children under 3, pick Just a number and use what their doctor suggests.
Where do the food calorie numbers come from?
Typical values from USDA food data and product labels, such as about 1,080 calories in a 12 oz can of SPAM. Live chickens (about 1,000 calories of meat per bird) and eggs per hen are rough estimates. Every number can be changed to match your labels.
How do I switch between pounds and kilograms?
On the Food tab, tap Pounds or Kilograms under Weight. Pantry follows the same setting.
The result says -- and Needs a number.
One of the boxes is 0 or empty, and that box can't be zero (people, calories, pace, and so on). Put in a number above 0.
What does Log today do in Pantry?
It takes one day of eating out of your list, from the top down, so the list matches your shelf. Use it once a day.
Is it safe to rely on in a real emergency?
Use it for planning and for fun. In a real emergency, follow your local emergency services.
ConvertZilla
Are my files uploaded anywhere?
No. Everything happens on your phone. Nothing is uploaded.
What's free and what's in the full version?
Free: images and website icon sets. The full version ($2.99, one payment) adds Documents (PDF, Word, Excel) and Video & Audio.
Why can't I select the text in a PDF made from Word?
Word to PDF draws each page as a picture, so it looks right but the text can't be selected or searched.
Why does PDF to Word look different from the PDF?
PDF to Word pulls the text out so you can edit it, and simplifies the layout: columns, tables, and pictures don't carry over. Pick Exact look to put each page in as a picture instead.
It says my .doc file can't be opened.
Old .doc files need to be saved as .docx first, in Word or Google Docs.
Which files can't it open?
PSD, camera RAW files (CR2, NEF, ARW, DNG), JPEG XL, TGA, and EPS.
Can I convert many files at once?
Yes. Choose several files together. Each one is converted, and Save all as zip saves them in one go.
Video conversion is slow.
Your phone does all the work, so long or large videos take a while. Keep the screen on and the app open until it finishes. Trimming with Start and End makes it faster.
Where did my file go after I tapped Save?
Save opens your phone's share menu. Pick Files, Drive, or another app to keep it there.
The Heist: No Saves
How do I play?
Tilt the phone to steer. Tap JUMP to jump and tap again in the air to double jump. Nothing moves until your first tap.
Steering pulls to one side.
However you hold the phone at your first tap counts as level, so hold it the way you want to play before tapping.
What's free and what's in the full game?
The first job is free, up to the vault. The full game ($1.99, one payment) keeps going, every loop harder than the last.
Can I turn off the sound?
Yes. Tap SOUND ON at the top right of the start screen.
Where is my record kept?
On your phone. Uninstalling the game clears it.
Listening Room
What's free and what's in Painting Pack 1?
Rings is free. Painting Pack 1 ($4.99, one payment) adds Constellation, Abstract, Starry, Figure, and Dystopia. Future packs will be separate purchases.
Why does it want the microphone?
Only for Listen mode, after you press Start, so it can hear a song playing nearby. The sound is analyzed on the phone. It isn't recorded or sent anywhere.
Listen mode can't hear anything.
The microphone permission may be off. Open your phone's Settings, then Apps, Listening Room, Permissions, Microphone, and choose Allow. Hold the phone near the speaker.
Which song files work?
MP3, WAV, M4A, OGG, and FLAC. For music in a streaming app, play it out loud and use Listen mode.
How do I set a painting as my wallpaper?
Tap Save painting. It saves at your phone's screen size. Open it in your photos and choose Set as wallpaper.
Why does the same song always make the same painting?
The painting is built from the song itself: its key, tempo, and loud and quiet parts. Same song, same picture.
Still stuck?
Email [email protected]. Say which app, what phone you have, and what happened. For anything about a payment, include your Google Play order number (it starts with GPA.).
An automated helper reads every email first and usually answers within a few minutes, using the answers on this page. Anything it can't sort out goes to a person at Bear Cave Labs.